FAQ
Frequently Asked Questions
About Our Products
What makes your lamps different from other lighting brands?
Every piece is designed and crafted in our Singapore atelier using advanced precision technology combined with traditional finishing techniques. Unlike mass-produced imports or dropshipped items, we create each lamp using premium eco-friendly materials and personally oversee every step of the process, from initial design to final quality inspection.
What materials are your lamps made from?
We use premium eco-friendly polymers that offer exceptional durability, beautiful finish quality, and environmental responsibility. These advanced materials allow us to achieve intricate design details while maintaining luxury standards and sustainability commitments.
How are your lamps manufactured?
Our sophisticated production process combines cutting-edge additive manufacturing technology with traditional artisanal finishing. This approach allows us to create complex geometries and perfect repeatability while maintaining the personal touch of skilled craftsmanship. Each piece is then hand-finished by our experienced artisans.
Are your products environmentally friendly?
Absolutely. We're committed to environmental leadership through our use of premium eco-friendly materials and advanced manufacturing methods that minimise waste. Our local Singapore production also reduces shipping distances and carbon footprint compared to overseas alternatives.
Quality & Durability
How long will my lamp last?
Our lamps are investment pieces designed for decades of use. The premium eco-friendly materials we use are highly durable and UV-resistant, while our precision manufacturing ensures consistent performance.
How do I care for my lamp?
Our materials are designed for easy maintenance. Simply dust regularly with a soft cloth and use mild soap and water for deeper cleaning when needed. Avoid harsh chemicals or abrasive materials.
Ordering & Customization
Do you offer custom designs?
Yes, we specialize in bespoke commissions. Our design team can create exclusive pieces tailored to your specific requirements, space, and aesthetic preferences. Custom projects typically take 4-6 weeks depending on complexity.
How long does delivery take?
Since we manufacture locally in Singapore, standard delivery is typically 7-14 business days within Singapore, and 2-4 weeks for international orders. Custom pieces require additional design and production time.
Can I see samples of materials or finishes?
We offer material samples for larger orders or custom commissions. Contact our design consultation team to arrange sample viewing.
Pricing & Investment
Do you offer trade pricing for professionals?
Yes, we have a comprehensive trade program for interior designers, architects, and other design professionals. This includes special pricing, project support, sample programs, and priority service.
What payment options do you accept?
We accept all major credit cards, bank transfers, and can arrange payment plans for larger orders or custom commissions. All transactions are processed securely with full buyer protection.
Shipping & Installation
Do you ship internationally?
Yes, we ship worldwide with secure packaging and full insurance. International customers are responsible for any applicable duties or taxes. We work with trusted logistics partners to ensure safe delivery.
What if my lamp arrives damaged?
All shipments are fully insured and carefully packaged. In the rare event of shipping damage, we provide immediate replacement at no cost to you. Simply contact us within 48 hours of delivery with photos of any damage.
Technical Information
What types of bulbs do your lamps use?
Most of our designs use standard LED bulbs (E27). We include recommended bulb specifications with each lamp and can suggest specific LED types for optimal performance and ambiance.
Are your lamps suitable for dimming?
Many of our designs are compatible with dimmer switches when used with appropriate dimmable LED bulbs.
After-Sales Support
What if I'm not satisfied with my purchase?
We offer a 30-day satisfaction guarantee. If you're not completely delighted with your piece, we'll arrange return and full refund. Custom pieces are excluded from returns unless there are quality issues.
How do I contact customer service?
Our client care team is available via email, phone, or through our website contact form. For custom design inquiries or technical questions, you can also schedule a consultation with our design team. Please email us at hello@lumastudio.sg where our client care team will be happy to help you with whatever you need.